Client Solutions Manager Downtown Toronto

Lead client solutions and service excellence with a strategic focus as a Client Solutions Manager in Downtown Toronto. Oversee high-performance teams while driving operational efficiency in client lifecycle management.
In this full-time role, you will ensure exceptional service standards across Onboarding, Credit, and Client Solutions teams. Your leadership will foster a culture centered on First Call Resolution (FCR), enhancing retention and revenue growth. In addition to managing KPIs, you will engage directly with clients and coach teams to ensure top-tier quality throughout their journey.
Key Responsibilities:
• Coach and mentor teams to improve client satisfaction
• Manage client retention strategies effectively
• Direct daily operations across departments
• Champion First Call Resolution across all channels
• Analyze churn patterns for proactive strategies
Requirements:
• Minimum 5 years in a high-volume contact center
• 5+ years of direct people man...