Client Solutions Manager at Scotia iTRADE

Elevate your career as a Client Solutions Manager at Scotia iTRADE in Toronto, Ontario. This role emphasizes client care and complaint resolution across multiple channels while driving business growth.
As a key player in Scotia iTRADE's Client Solutions Team, you will handle all client escalations, providing expert knowledge in trading, market mechanics, and Scotia iTRADE's service offerings. You will actively support high-profile complaints and enhance customer satisfaction, efficiency, and team knowledge levels. Your ability to adapt and resolve issues will be essential in this customer-focused position.
Key Responsibilities:
• Handle client escalations via calls, emails, and leadership channels
• Provide coaching to team managers for improved client interaction
• Document and track complaints to identify training needs
• Act as liaison with third-party providers to resolve client issues
• Assist in training new hires as needed
Requirements:
• Post-secondar...