Client Services Support (Azcapotzalco)

Job OverviewWe are currently seeking an experienced professional to join our team in the role of Client Services Support.Role PurposeThe Global Payment Solutions (GPS) Account Manager (AM) is responsible for the global satisfaction of a portfolio of GPS clients.
The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client's single point of contact for service for those complex queries that fall above and beyond basic transactional queries.The Account Manager's portfolio will be a mix of top tier, highly complex GPS clients and complex clients.
The Account Manager will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optim...