Client Services Support Associate Role

Advance your career at Fiserv as a Client Operations Support Associate, specializing in merchant support and client experience. Contribute to onboarding and service excellence in a dynamic fintech environment.
As a Client Operations Support Associate at Fiserv, you will provide high-quality support to merchants and internal Sales Advisors, managing complex inquiries with professional expertise. The role entails training clients on Clover POS systems and ensuring one-call resolutions to enhance their confidence in using our services.
Key Responsibilities:
• Act as the primary point of contact for merchant inquiries
• Resolve complex client issues promptly and efficiently
• Assist with onboarding processes and hardware training
• Maintain accurate documentation of client interactions
• Collaborate with internal teams to enhance service delivery
Requirements:
• Minimum of 2 years in client support or call center experience
• Experience with CRM systems and ti...