Client Services Specialist Opportunity

Become a Client Services Specialist with Precision Record Pressing in Oakville, Canada. This full-time position focuses on managing claims while enhancing operational efficiency through analysis and accountability.
You will engage in thorough investigations of customer and internal claims, ensuring alignment among production, logistics, and customer teams. This role requires strong analytical skills and a problem-solving mindset to optimize processes based on your findings.
Key Responsibilities:
• Investigate and document customer claims on product quality
• Analyze internal claims for workflow and operational issues
• Conduct investigations and facilitate Root Cause Analysis
• Maintain a KPI dashboard for claims tracking
• Prepare regular reports on performance metrics
Requirements:
• Minimum of 2 years’ experience in a relevant role
• Strong analytical and investigative capabilities
• Proficient in Microsoft Office and Google Suite
• Effective comm...