Client Services Representative at AGAT Laboratories

Join AGAT Laboratories as a Client Services Representative, serving as the primary contact for laboratory inquiries. Cultivate client relationships and manage communications efficiently in this integral role.
In this position, you will engage with clients through phone calls, emails, and face-to-face meetings. Your focus will be on ensuring prompt delivery of analysis certificates, invoices, and updates on sample status. You will also tackle customer expectations proactively while participating in team development initiatives.
Key Responsibilities:
• Act as the main liaison for client laboratory inquiries
• Manage delivery of certificates and invoices within TAT
• Communicate sample integrity issues proactively
• Update client special instructions in the CMF
• Maintain strong relationships through effective communication
Requirements:
• Excellent verbal and written communication skills
• Previous customer service experience is essential
• Strong organiz...