Client Services Operations Representative

What is the opportunity?

The Client Services Operations Representative role supports the overall RBC Purpose of helping clients thrive & communities prosper and enhances the overall client experience by providing accurate and timely processing on all service requests.

What will you do?

• Deliver a superior and high quality customer service experience to our policyholders and Advisors and other key relationships. Be agile and submit or support innovative ideas and process improvements to enhance the customer service experience.
• Act on client requests for policy changes and/or information. Take appropriate action on urgent and complex cases in accordance with the policy terms and company philosophy. Accurately update our workflow tracking system and ensure all relevant documents are uploaded to the electronic policy file.
• Possess a diverse knowledge of our products (Critical Illness, Disability, Long Term C...