Client Services Officer - Dutch Speaker

Position Overview
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Our Operations Department is recruiting a Client Services Officer - Dutch Speaker W/M on a permanent contract. You will join a supportive and proactive team within our management centre and take on a multi‑skilled role with growth opportunities at our site in Madrid. In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.

Responsibilities

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• Support our beneficiaries and healthcare professionals: respond to their requests and guide them through their healthcare journey, mainly by phone and email.
  
• Provide information about policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
  
• Ensure a high‑quality service by providing clear and ef...