Client Services Officer

Client Services Officer

Client Services Officer

• 2 x Casual positions
• Ballarat and Bacchus Marsh 
• Hourly rate $38.73 - $41.53 per hour + 25% casual loading + superannuation
• Award-winning inclusive employer

Our Opportunity

Are you passionate about customer service and making a difference to the community we serve? Join Cafs, a values-driven organisation, as our Client Services Officer.

The Client Services Officer (CSO) plays a critical role within a client’s journey at Cafs. The CSO is often the first point of contact for new or existing clients, visitors, or stakeholders, either by phone or face-to-face. This role provides administrative support, general information, and advice on Cafs services and daily operations. It connects clients to the appropriate practitioner, team member, or program, ensuring high-quality service experiences.

As part of this r...