Client Services Manager - WS Delegate Support

**About the Role:**

**Grade Level (for internal use):**

08
The Client Services Manager plays a pivotal role in delivering an exceptional client experience across the Women's Summits portfolio, driving delegate retention, growth, and long-term client loyalty. By building trusted relationships with delegates, sponsors, and internal stakeholders, the role ensures every client interaction adds value and reinforces With Intelligence's reputation for excellence.

A key focus of the role is the continuous review and optimisation of client service processes, identifying opportunities to improve efficiency, scalability, and the overall client journey. This includes maximising the use of CRM systems, AI, automation, and other digital tools to streamline workflows, enhance communication, and enable the team to deliver a consistently high-quality, proactive service. The successful candidate will combine outstanding customer service with a commercial mindset, using data...