Found Description
Enhance client relationships as an Experienced Client Services Manager at MCI. This pivotal role focuses on client satisfaction and service delivery in a tech-enabled environment.
At MCI, we are looking for a skilled Experienced Client Services Manager to oversee client accounts and ensure consistency in service delivery within our contact center. With over three years of experience in client services or account management, you will be responsible for monitoring SLAs and KPIs, facilitating collaboration among internal teams, and conducting regular business reviews.
Key Responsibilities:
• Serve as the primary contact for client accounts
• Conduct business reviews and present performance metrics
• Monitor compliance with SLAs and KPIs
• Collaborate with teams to resolve client issues
• Track and report on client satisfaction
Requirements:
• 3+ years in client services or account management
• Strong communication and relationship management skills
• Abili...
At MCI, we are looking for a skilled Experienced Client Services Manager to oversee client accounts and ensure consistency in service delivery within our contact center. With over three years of experience in client services or account management, you will be responsible for monitoring SLAs and KPIs, facilitating collaboration among internal teams, and conducting regular business reviews.
Key Responsibilities:
• Serve as the primary contact for client accounts
• Conduct business reviews and present performance metrics
• Monitor compliance with SLAs and KPIs
• Collaborate with teams to resolve client issues
• Track and report on client satisfaction
Requirements:
• 3+ years in client services or account management
• Strong communication and relationship management skills
• Abili...