Client Services Leadership in Calgary

Light & Wonder seeks a Client Services leader for its Calgary, Alberta location, focusing on technical operations and customer satisfaction in casino gaming. This hybrid role is integral to service delivery excellence.
As a Senior Manager, you will manage cross-functional teams and ensure operational stability within gaming platforms. Your expertise in casino gaming systems and strong leadership capabilities will guide teams to maintain high availability and reliability. Building solid customer relationships and driving satisfaction through effective issue resolution are key aspects of this role.
Key Responsibilities:
• Lead client services for gaming platforms
• Manage critical incidents and service delivery
• Build strong partnerships with enterprise clients
• Collaborate across teams to enhance operational efficiency
• Oversee compliance and vendor relationships
Requirements:
• Bachelor’s degree in Computer Science or Engineering
• 15+ years in client s...