Client services : junior customer service representative (Ciudad Apodaca)

Provides customer service support to the organization by assuring accurate data is received from customers and deliveries are processed in an efficient manner. Manages customer relationships.

• Assure weekly releases for assigned customers are transmitted successfully into SAP whether received via EDI, Sales Orders, intercompany forecast updates. Cums are reconciled on a weekly basis and evidence is kept for further clarification with customers.
• Monitor EMFOREMORDJITS daily to assure red lights are worked through and releases are transmitted successfully into SAP, avoiding disruptions in procurement of raw materials and customer deliveries.
• Issue outbound deliveries on a timely manner ensuring shipping method, and any special requirements are included.
• Address customer specific requirements, discrepancies, and claims as needed.
• Maintain SAP parameters to match customer...