Found Description
Goal of function: **Client Services Administrator**
Provide re-active and pro-active incident resolution and service request management within the Fresenius Medical Care South and Southeast Asia region. Primarily focusing on Thailand and the use of applications, software, hardware and network systems, including user administration. Assist in resolution of identified problems.
+ Receive and respond to incoming service requests and incidents (via telephone, email and in person)
+ Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA), meeting or exceeding customer’s requirements and expectations.
+ Incidents and Service Requests are managed effectively; ensuring information is captured in the Service Desk System for future reference and analysis, in line with ITIL principles.
+ Where required, liaise with third-party service providers and escalate issues to ensure incident resolution within the ag...
Provide re-active and pro-active incident resolution and service request management within the Fresenius Medical Care South and Southeast Asia region. Primarily focusing on Thailand and the use of applications, software, hardware and network systems, including user administration. Assist in resolution of identified problems.
+ Receive and respond to incoming service requests and incidents (via telephone, email and in person)
+ Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA), meeting or exceeding customer’s requirements and expectations.
+ Incidents and Service Requests are managed effectively; ensuring information is captured in the Service Desk System for future reference and analysis, in line with ITIL principles.
+ Where required, liaise with third-party service providers and escalate issues to ensure incident resolution within the ag...
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