Client service support rep (Guadalajara)

Client Success Representative – A Project Manager or Scrum Master with a Computer Science or related degree and 2–3 years of experience, who thrives in client-facing environments and brings strong organizational, operational, and communication skills to the table.

• Client relationship and health monitoring.
• Project reallocations.
• Plan and support client and DP travel.
• Billing compliance.
• Contribute to team discussions and internal processes, support team decisions, and assist in defining roles and responsibilities.
• Promote high performance and mentor CSU juniors and trainees.
• Conduct project health checks with teams and clients professionally and amicably.
• Monitor project risks and initiate response plans as needed.
• Provide regular updates on the account health project to the team and stakeholders.
• Ensure key decisions are documented with supporting in...