Client Service Support Analyst at CIBC Mellon

Become a Client Service Support Analyst with CIBC Mellon in Toronto, focusing on exceptional client service and data reporting. This full-time role offers the chance to enhance client interactions and ensure reporting efficiency.
In this role, you will report to the Client Service Support Manager and be integral to managing relationships with institutional pension and investment fund clients. Your key responsibilities include resolving client issues, delivering support through various channels, and conducting training sessions for NEXEN users. This position demands strong problem-solving skills along with a customer-centric mindset.
Key Responsibilities:
• Provide comprehensive NEXEN support via calls and on-site help
• Deliver after-hours assistance as needed for urgent queries
• Conduct training sessions to enhance client system utilization
• Document and track client inquiries in ServiceNow
• Facilitate escalation of complex issues to senior analysts
Requirem...