Client Service Specialist

We are hiring a Client Service Specialist to join our GroupQuest team. In this role, you’ll play a key part in supporting brokers and clients by managing group benefits administration, resolving complex issues, and ensuring a seamless service experience. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working both independently and collaboratively, and is passionate about delivering high-quality client support within the group insurance space.The Client Service Specialist will:Maintain regular communication with brokers to ensure their group needs are met, plus build relationships.Pricing, preparing and executing plan changes.Pull and prepare experience reports, including more detailed reports for larger groups.Handle and resole escalated claims, admin, and billing issues.Assist with commission and contracting issues.Manage the submission and tracking of all MGA appointment letters.Manage and process the submission on Agent of Record letters...