Client Service Reprentative

The Client Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience. The Representative will handle inquiries pertaining to the candidates' and clients' background screening program and overall account workflow and ensure they receive superior and high‑quality service throughout their journey. The candidate must be willing to work on a hybrid arrangement in Quezon City, following U.S. hours; can be assigned to night shift schedule.

Responsibilities

• Support basic candidate and client inquiries, process routine requests, and carry out basic operational tasks following established procedures.
• Handle inbound calls, emails, and chats while working in a service queue environment.
• Make outbound contacts as needed.
• Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
• Escalate issues ...