Client Service Associate, BMO Nesbitt Burns (Calgary)

Supports one or more Investment Advisors (IAs) and IA Team, and branch operations with day-to-day administration and provides exceptional client service to support the achievement of business objectives.

Responsibilities

• Books meetings with new prospects and prepares introductory package for the prospect/referral.
• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
• Follows up on client inquiries, account maintenance, new accounts set‑up, transfers and remitting funds from registered and non‑registered accounts upon client’s request.
• Resolves client complaints in a timely and effective manner; escalates as r...