Client Service Analyst - Livechat (Burmese)

Responsibilities

• Assist clients with all inquiries via live chat and email to ensure an excellent customer service experience
• Maintain deep knowledge of the company's platform, products, and general market conditions
• Diligently manage and follow up on inquiries and complaints from current and prospective clients
• Translate customer needs into constructive feedback and suitable solutions for management
• Ensure smooth frontline operations by flagging discrepancies or situational risks to management promptly
• Continuously seek ways to improve team performance, work efficiency, and overall processes

Requirements

• Bachelor's degree in Finance, Economics, Mathematics, or a related field
• Proficient in both English and Burmese (written and spoken)
• Strong Burmese reading and typing skills are mandatory
• Ability to perform 5-day shift work, including weekends and public holidays (sh...