Client Service Account Manager - Analyst

**JOB DESCRIPTION**
The main purpose of this position is act as an escalation contact, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency.
A critical part of the process relies on effective working relationships between others Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery.
**Roles and Responsibilities**: (include specific functions/tasks/performance objectives but not limited to)
- Provide the client with support/information regarding interest claims and billing enquiries.
- Act as escalation point for large money movements and escalated transactional enquiries.
- Liaise with Relationship, Product and Operations Managers regarding service issues.
- Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities.
- Ide...