Client Retention & Success Specialist

SpotOn in Ciudad de México is looking for a Retention Specialist to protect revenue and strengthen client relationships. The role involves managing client interactions, resolving dissatisfaction, and collaborating with different teams to retain at-risk accounts.

The ideal candidate will have 2-5 years of experience in customer success, strong communication skills in both English and Spanish, and a Bachelor’s degree in a relevant field. This position offers a hybrid work model and various employee benefits.