Found Description
Position: Client Reporting Analyst (B2B AU Telco)
Location: BGC, Taguig
Work setup & shift: Onsite | Day shift
We are building a new team to support a dynamic challenger in the telco space. The role supports Enterprise Client Success Managers, Client Delivery Managers, and Client Success Specialists. Core responsibilities include creating, enhancing, and delivering scheduled and ad-hoc reports such as governance and SLA reporting, utilisation, mobile service statistics, customer experience insights, and planned works notifications. The analyst also supports bespoke and contractual reporting for strategic clients, interprets data to provide insights and recommendations, and contributes to continuous improvement through automation, scripting, and process optimisation.
Your Role
- Develop, maintain, and deliver scheduled reports such as governance reporting, service performance reports, utilization reports, mobile statistics.
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