Found Description
- Manage dedicated 1-to-1 relationships with assigned VIP players, with each VIP tier led by a dedicated manager
- Own end-to-end VIP player engagement, retention, and lifetime value growth
- Deliver personalized bonuses, rewards, incentives, and VIP journeys based on player behavior and value
- Conduct proactive outreach for birthdays, milestones, VIP events, inactivity, and reactivation campaigns
- Drive revenue through upselling and cross-selling premium products
- Handle VIP player escalations, complaints, and special requests with discretion and professionalism
- Act as the single point of contact for assigned VIP players, ensuring fast response and premium service
- Coordinate with internal teams (Operations, Payments, Risk, CRM, Marketing) to ensure seamless VIP experience
- Monitor VIP performance metrics such as retention, wagering activity, ARPU, and churn
- Ensure compliance with gaming regulations, respons...
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