Found Description
**Hybrid Role of Client Relationship Manager/Renewals Specialist**
**Location: REMOTE / Mexico**
**GENERAL & SUMMARY**
The CRM/Renewals Specialist is responsible for high-level relationship management for a group of customer accounts, acting as client liaison throughout the customer lifecycle. Develops customer relationships that promote retention and loyalty and prevent churn. Responsible for customer retention through renewing maintenance & subscription/service/license contracts for their assigned account base. They will demonstrate knowledge of Alvaria’s products and customer contracts. Educates customers on business practices and associated contractual implications. Ensures customer awareness and understanding of applicable product elements. Meets sales objectives such as quota achievement, customer retention targets. Maintain account team relationships and transfers leads as appropriate. Maintains contract revenue base at highest possible retention rate and protect revenu...
**Location: REMOTE / Mexico**
**GENERAL & SUMMARY**
The CRM/Renewals Specialist is responsible for high-level relationship management for a group of customer accounts, acting as client liaison throughout the customer lifecycle. Develops customer relationships that promote retention and loyalty and prevent churn. Responsible for customer retention through renewing maintenance & subscription/service/license contracts for their assigned account base. They will demonstrate knowledge of Alvaria’s products and customer contracts. Educates customers on business practices and associated contractual implications. Ensures customer awareness and understanding of applicable product elements. Meets sales objectives such as quota achievement, customer retention targets. Maintain account team relationships and transfers leads as appropriate. Maintains contract revenue base at highest possible retention rate and protect revenu...