Found Description
About the Role
Our Client Relations Supervisor plays a vital role in enhancing the FGI customer experience by fostering strong relationships with our clients and ensuring the delivery of exceptional after‑sales service. You’ll work closely with various teams, including designers, project coordinators, technicians, and installers, to ensure smooth communication and coordination with clients. You are solution‑oriented and thrive in an environment where you can resolve complex customer concerns while implementing strategic improvements in service operations. As a leader, you will guide your team toward continuous development and ensure they have the tools and resources they need to succeed.
Key Responsibilities
- Stakeholder Engagement: Coordinate with clients, in‑house designers, project coordinators, technicians, and installers to address after‑sales service issues and ensure a smooth client experience.
- Problem‑Solving: Oversee the resolut...