Found Description
The Client Relations Officer oversees the entire administrative process required to renew trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly.
Main responsibilities
- Support for License Renewals: Provide timely assistance to clients and partners for upcoming license renewals, addressing their inquiries through emails and calls in accordance with organizational timelines and guidelines, and finding solutions to resolve any issues that arise.
- Customer Service Excellence: Deliver exceptional customer service to uphold IFZA’s reputation and integrity, ensuring a positive experience for all clients and partners.
- CRM Management: Regularly update and maintain the CRM system, ensuring accurate records while efficiently managing a portfolio of work.
- Quotation Preparation: Prepare and issue...