Found Description
Client Relations Manager (Real Estate)
Location: Quezon City
Work Setup: On-site
Employment Type: Full-time
Job Summary
The Client Relations Manager is responsible for managing the overall client experience by ensuring prompt resolution of customer concerns, efficient handling of billing-related inquiries, and excellent after-sales support. This role plays a key part in maintaining long-term customer satisfaction and loyalty.
Key Responsibilities
- Manage all client relations activities from turnover through after-sales support.
- Ensure prompt handling of customer inquiries, requests, complaints, and escalations.
- Supervise billing inquiries, payment concerns, and customer account-related issues.
- Coordinate with internal departments to resolve customer concerns efficiently.