Client Relations Executive

Role Overview



Apex Group is seeking a professional and service-oriented Customer Experience & Relations Executive to manage customer enquiries, feedback, complaints, and refund requests. This role plays an important part in maintaining high service standards and ensuring a positive customer experience.



Key Responsibilities



Attend to customer enquiries via phone, email, or in-person in a professional and timely manner



Manage customer feedback, complaints, and service recovery cases



Review and coordinate refund requests in accordance with company policies



Liaise with internal departments and outlet teams to investigate and resolve customer concerns



Maintain proper documentation and records of customer interactions and case outcomes



Follow up with customers to ensure satisfactory resolution of issues



Support initiatives to improve overall customer experien...