Found Description
Key Responsibilities
- Build and maintain strong relationships with SMB clients to ensure customer satisfaction and loyalty.
- Serve as a point of contact for client inquiries, concerns and service requests.
- Coordinate with sales and technical teams to resolve client issues efficiently.
- Follow up on leads generated by the sales team to ensure smooth onboarding and service delivery.
- Educate clients on telecom products, solutions and promotional offers tailored to SMBs.
- Conduct regular client check‑ins and feedback sessions.
Back Office Operations
- Manage and update customer databases, ensuring all records are accurate and up to date.
- Prepare and process documentation for new connections, renewals and service modifications.
- Monitor and track service requests, escalations and resolution timelines.
- Generate daily, weekly and monthly reports on client status, sale...