Client Proximity Manager (Monterrey)

Location & ScheduleSite: Nova / Cuauhtemoc.
Modality: B&M.
Working hours: Mon to Fri, 9:*****:00.OverviewClient Proximity Technical Account Manager II located at Nova/Cuauhtemoc.
The position is responsible for systematic identification, analysis, management, monitoring, and improvement of stakeholder relationships (Client/TP/I.T).
Duties include designing relationship management approaches, acting as the key point of contact between customers and the Teleperformance IT organization, and serving as the escalation point for technical issues.
The role involves communicating across all NCA Region stakeholders.Education & TrainingElectronics/Telecommunications/Systems Engineering or equivalent experience.English (B2 level).
Key ResponsibilitiesUnderstand the communication and relationship needs of stakeholder groups.Translate communications/stakeholder engagement strategies into specific activities and deliverables.Facilitate open communication and discussion bet...