Client Operations Manager - Data-Driven Role

Shape the future of client engagements in the role of Client Operations Manager, focusing on delivering operational excellence and training in Whitby, Canada. Be the voice of the client and drive impactful solutions.
This role emphasizes managing operational requests, providing key metrics, and conducting client meetings to facilitate ongoing dialogue and enhancements. You will engage in comprehensive data analysis while advocating for client needs across internal teams. Your organized approach ensures thorough documentation and effective training materials are maintained for both clients and employees.
Key Responsibilities:
• Manage client requests and ensure timely resolution
• Conduct client meetings and present performance updates
• Track operational metrics and prepare reports
• Collaborate with teams for effective client program management
• Conduct training and maintain documentation for internal processes
Requirements:
• 3-5 years in Client Program Ma...