Found Description
Hiring - CEM Delivery Lead
We are actively looking for a dynamic and experienced professional for the role of CEM Delivery Lead to join a fast-paced and growth-driven environment.
🔹 Experience Required: 15+ Years
🔹 Industry : BPO / BPM
🔹 Location : PAN India
🔹 Digital Customer Service / Operations
🔹 Budget : Upto 45 lpa
Key Responsibilities:
- End-to-End Service Delivery Management
- Managing SLA/KPI Performance & Customer Escalations
- Leading Onsite & Offshore Teams
- Client & Stakeholder Management
- Workforce Planning & Resource Management
- Performance Management, Mentoring & Team Development
- Process Improvement & Operational Excellence
- Customer Satisfaction & Governance Reviews
- Reporting, Dashboards & Audit Compliance
What We’re Looking For:
- Strong l...
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