Client Operations Associate at RBC

Drive operational excellence at RBC Dominion Securities as an Account Opening and Documentation Associate. Play a critical role in quality management and operational efficiency within this fast-paced environment.
As a central point of contact, you will handle inquiries and service escalations with your extensive procedural knowledge. Your responsibilities include monitoring service quality performance, recommending solutions, and enhancing communication with service partners to ensure outstanding client experiences. You'll also participate in cross-functional teams to foster collaborative initiatives.
Key Responsibilities:
• Champion service quality improvements and operational matters
• Act as Subject Matter Expert for problem resolution
• Research and provide timely updates on inquiries
• Monitor performance against established SLAs
• Build effective relationships with DS operations partners
Requirements:
• Bachelor's degree in Business or similar
• Exce...