Found Description
THE JOB
The Client Manager works as a team member within the Support and Operations team sharing knowledge, information and valuable client feedback with other colleagues to assist in the formulation and implementation of strategies that create an outstanding ticketing service to our clients. The Client Manager must maintain and nurture client relationships to ensure their ongoing development by providing optimum benefits from Ticketmaster technology and marketing initiatives.
WHAT YOU WILL BE DOING
Direct responsibility for overseeing the management of a specific client base to develop and maintain excellent client relationships whilst ensuring that all contractual obligations are understood and achieved. From time to time this client base may be amended due to business needs.
Meet and exceed the client service level agreements and educate clients within procedural guidelines or product updates/new features to ensure a comp...
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