Found Description
**Responsibilities**:
- Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end across geographies and products.
- Simplifies the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution.
- Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client's advocate, anticipating client needs, and developing client confidence in Citi's products and processes.
- Delivers proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client's business and unique requirements.
- Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.
- Leads the...