Client Management Officer (CMO)

About the job Client Management Officer (CMO)

Key Responsibilities:

• Develop and execute engagement strategies to improve client satisfaction and support account retention goals.
• Analyze client profiles and usage data to design targeted initiatives that align with client needs and drive service value.
• Proactively monitor account performance and implement improvements to optimize client experience.
• Conduct regular client meetings to present performance reports, support renewal planning, and discuss potential service enhancements.
• Educate client representatives on available health programs, wellness initiatives, and support resources.
• Plan and deliver multi-channel communication campaigns to promote health awareness, preventive care, and service utilization.
• Collect and assess client feedback to identify opportunities for service improvement and innovation.
• Maintain accurate records...