Client IT Support Technician (Las Condes)

Client Services Onsite Technician
Las Condes, Región Metropolitana, Chile

Role Purpose

This role be responsible for building and supporting day to day operations of all laptops and desktops.

Responsibilities

• Become visible and provide IT support to the customer and provide guidance and support as needed.
• Ongoing support who will monitor queue for Incidents, Requests, ensuring SLA's are maintained.
• Responsible for maintenance of desktop/peripheral computing environment.
• Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system.
• Experienced in Service Now ticketing system.
• Build and Deploy Win7/Win10 machines with attention to deployment details to ensure positive End User Experience (EUX).
• Installation, monitoring and service of the desktop hardware, software and peripher...