Client Implementation Specialist, Investment Services

We are seeking a Client Implementation Specialist to join our Investment Services team at Mercer. You will be the key liaison for the Investment Services team between the third-party unit registry service provider, clients, consultants, investments, compliance and operations teams, and report to the Client and Product Operations Manager.

This role is based in Melbourne and offers a flexible hybrid working arrangement, with a minimum three days per week in the office, and the option to work from home for up to two days.

This position is full-time fixed term for 12 months.

We will count on you to:

• Manage client relationships as the key contact for institutional, wholesale and retail clients and internal stakeholders, including regular engagement with Client Consulting and Investment Management teams, managing queries, expectations and complaints.
• Oversee client onboarding and AML CTF requirements and exception referral management in collabor...