Client-Focused Technical Support Agent

Join ContactMonkey as a Client-Focused Technical Support Agent, working remotely to support clients in the Pacific Time Zone. Your role involves resolving inquiries and enhancing processes collaboratively.
This role requires thorough knowledge of technical support strategies, especially in a SaaS context. You will be responsible for addressing product issues, involving email troubleshooting, and working alongside engineering and product teams to implement improvements, ensuring every customer experience exceeds expectations.
Key Responsibilities:
• Resolve client inquiries promptly using Zendesk
• Collaborate with teams to improve support processes
• Foster strong client relationships through effective service
• Share insights from ticket patterns for process innovation
• Maintain accurate documentation for issue resolution
Requirements:
• At least 1 year in a Technical Support role
• Exceptional communicator of technical concepts
• Detail-oriented with...