Found Description
Elevate client experience as a Reputation Insights Specialist in downtown Toronto. Manage customer satisfaction and quality assurance through innovative frameworks and strategic analyses.
This role at a leading firm emphasizes the importance of enhancing service excellence. You’ll oversee the end-to-end management of the Customer Satisfaction (CSAT) program while designing quality assurance (QA) frameworks and conducting detailed competitive analyses. Collaborating with multiple teams, your insights will directly improve service offerings and strategic positioning.
Key Responsibilities:
• Lead the CSAT program management from start to finish
• Design QA frameworks and conduct thorough service audits
• Monitor competition and provide strategic insights
• Manage reputation through effective social listening
• Present analytical findings to senior leadership
Requirements:
• 3+ years in an analytical role with relevant expertise
• Proven experience in QA frame...
This role at a leading firm emphasizes the importance of enhancing service excellence. You’ll oversee the end-to-end management of the Customer Satisfaction (CSAT) program while designing quality assurance (QA) frameworks and conducting detailed competitive analyses. Collaborating with multiple teams, your insights will directly improve service offerings and strategic positioning.
Key Responsibilities:
• Lead the CSAT program management from start to finish
• Design QA frameworks and conduct thorough service audits
• Monitor competition and provide strategic insights
• Manage reputation through effective social listening
• Present analytical findings to senior leadership
Requirements:
• 3+ years in an analytical role with relevant expertise
• Proven experience in QA frame...
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