Client Experience Senior Manager Tangerine

Lead client-focused initiatives at Tangerine as a Senior Manager of Everyday Banking in the Contact Centre. Immerse yourself in enhancing service delivery and team performance.
In this significant role, you will manage business strategies and ensure compliance within a dynamic support environment. Your ability to cultivate high-performing teams and encourage a culture of customer engagement will be essential to meet departmental sales goals effectively.
Key Responsibilities:
• Drive a culture centered on customer engagement
• Lead performance management initiatives for your team
• Ensure departmental sales goals are consistently met
• Participate in corporate projects for operational improvements
• Uphold compliance with regulatory standards
Requirements:
• University or College Degree or similar experience
• Over 5 years in contact centre environments with leadership
• Proficient in process management and problem-solving
• Solid relationship-buildin...