Client Experience Manager at Accerta Services

Lead reconciling efforts and client engagement with Accerta Services as the Manager of Client Experience and Reconciliation in downtown Toronto. This hybrid role allows you to support client concerns and oversee reconciliation tasks effectively.
As a full-time Manager, you will oversee escalations and ensure efficient reconciliation across various programs. Your responsibilities will include leading a dedicated team, engaging directly with clients and service providers, and implementing improvements in operational processes. This position demands strong analytical skills and a meticulous approach in a high-volume environment.
Key Responsibilities:
• Manage team hiring, onboarding, and performance oversight
• Handle escalations with professionalism and clarity
• Oversee daily reconciliations of claims and disbursements
• Investigate discrepancies and coordinate with Finance
• Support audits and validate reconciliation outcomes
Requirements:
• 3+ years in peopl...