Found Description
*CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or VP *based on candidate experience level*
*In Office, Los Angeles, CA. *
WHAT IS THE OPPORTUNITY?
The Senior CX & Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs and leveraging to ensure the CX team is delivering what is required of business stakeholders. It involves the end-to-end creation and implementation of CX research programs. And finally, it includes leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results. This individual will also procure strategic and actionable client insights and recommendations through...
*In Office, Los Angeles, CA. *
WHAT IS THE OPPORTUNITY?
The Senior CX & Insights Analyst works with product and business unit stakeholders across the enterprise to establish a data-driven understanding of the client perspective on the bank's product & service experience. Efforts involve gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs and leveraging to ensure the CX team is delivering what is required of business stakeholders. It involves the end-to-end creation and implementation of CX research programs. And finally, it includes leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and impact business results. This individual will also procure strategic and actionable client insights and recommendations through...
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