Client Experience & CRM Manager

Working closely with the Marketing and Client Experience teams, you will be involved in a variety of CRM and digital initiatives over a 8-month contract, gaining a transversal view of client engagement strategies across different markets. You will play a key role in coordinating campaigns, supporting client-focused activations, and ensuring a consistent and high-quality experience across all touchpoints.

Responsibilities

• Newsletter Coordination

Define communication angles and draft newsletter content. Brief external agencies on creative assets, targeting, and messaging. Review and validate creative proposals, coordinate translations, and oversee testing before distribution.

• Client Engagement & Community Activations

Plan and coordinate targeted initiatives for key client segments (loyal clients, prospects, partners). Support the organization of events, personalized communications, and...