Client Executive -It & Digital Solutions (Monterrey, Hybrid)

What success looks like in this role

• Serves as a Client Executive for large, complex accounts.
• Develops long‑term relationships with client senior executives and other key stakeholders.
• Develops a strong understanding of client business strategies, objectives, priorities and challenges.
• Drives joint business planning processes with the client to identify value‑added solutions and services.
• Applies a consultative approach creating new or expanded large opportunities which may involve multiple service offerings.
• Works to identify and qualify new business opportunities, defining and presenting compelling business cases to the client.
• Retains accountability for client satisfaction, leading in satisfaction survey development, execution and evaluation.
• Collaborates with client, Sales & Sales Excellence, third‑party suppliers and commercial management to negotiate and win contract renewals.
• Ensures cli...