Client Engagement Specialist

We’re a U.S.-based company with team members across the Philippines, and we’re looking for a Client Engagement Specialist to join our remote team. If you enjoy building relationships, solving problems, and delivering exceptional customer service, this may be the role for you.This position is highly interactive and client-facing—ideal for someone confident on video, great with communication, and motivated to help clients succeed.Key Responsibilities:Conduct client-facing video calls and screen shares to guide users and build strong rapportManage a portfolio of 75–100 clients, ensuring a high level of satisfaction and product adoptionRespond to customer inquiries and provide solutions via video, email, and chatTrack client activity, update records, and follow up consistently to support retentionIdentify upsell opportunities and support overall account growthRequirements:1–3 years of account management, customer success, or client-facing experience (must be clearly shown on your resume)Ex...