Found Description
Client Engagement Manager (CEM) is the primary point of contact for SBS/Mid-Market Clients throughout their entire journey—from onboarding through live payroll operations. The role focuses on building a strong HCM Client relationship, ensuring a smooth transition to ADP, processing accurate monthly payrolls and acting as a trusted partner to resolve issues and drive compliance. As an individual contributor, the CEM works closely with client practitioners and BU stakeholders, including leaders from Sales, Implementation, Service, and R&D. The CEM works collaboratively within a POD team model with peers to provide scalable, consistent, and expert client support.
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Key Responsibilities
Client Relationship Management & Satisfaction
- Partner with Sales to capture Client future needs
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