Client Enablement and Delivery Manager, North America

Reporting & Employment

• Direct Reports: 3-8 Workforce Management Analysts and Support Enablement and Delivery Analysts
• Reports To: Client Support Enablement & Delivery Senior Director
• Employment Type: Full-time, Salaried

Requirements

• 3-5 years of experience in Workforce Management, Support Enablement, Client Support Delivery, Quality Management, or a related support leadership function
• 2-3 years of successful people leadership experience managing individual contributors
• Experience leading workforce planning activities including forecasting, scheduling, capacity planning, and service level management
• Experience managing support enablement, quality, training, knowledge management, or operational improvement initiatives
• Ability to lead departmental and cross‑functional projects from planning through execution
• Experience supporting large‑scale global support organizati...