Found Description
Client Director Spain
The purpose of this role is to support the establishment and growth of a Client Solutions Practice across the Division. The role is responsible for developing a quality client pipeline, maintaining key client accounts, and facilitating sustainable profitable growth.
Responsibilities
- Act as the main point of contact for clients across all business areas, focusing on building and maintaining strong relationships.
- Collaborate closely with the Distribution team to drive client retention and ensure ongoing satisfaction.
- Monitor and enhance client satisfaction, using annual Voice of Customer (VOC) surveys to measure and improve service quality.
- Identify and pursue opportunities for cross‑selling and upselling, maximizing value for both clients and the organization.
- Manage and prioritise top clients and large accounts, with criteria such as minimum revenue and employee count, ensuring tailored soluti...